Refund Policy

What you are buying

StickerMaker sells prepaid credit packs, not a subscription. A credit pack is a one-time purchase that adds credits to your account balance. Credits are consumed when you submit a generation and have no cash value.

Failed generations are refunded automatically

If a generation fails because the model provider errors, times out, or returns no usable image, the credit charged for that task is returned to your balance automatically. You do not need to contact us or open a support request. Guest trials follow the same rule: a failed trial restores the free attempt.

When credits are not refunded

A generation that completed successfully is not refunded because you dislike the result, decide not to use it, or expected a different interpretation of your prompt. Generated images are produced by third-party models and the outcome cannot be guaranteed in advance. Prompt wording, the source image, and the chosen aspect ratio affect the result; try a different prompt or a different source image before requesting a refund.

Unused credits

Purchased credits remain valid for 365 days from the date they are granted, unless a different period is shown at checkout. Promotional credits, including the 3 credits granted at registration and guest trial attempts, may expire sooner or be limited by anti-abuse rules. Expired credits are not refundable or exchangeable.

Requests for a refund of money

If a payment was charged twice, charged the wrong amount, or the credits from a completed payment were never added to your account, contact us with the order number and the payment provider shown at checkout. We will verify the order through the payment provider and either add the missing credits or refund the payment.

For purchases made in the European Union or the United Kingdom, you normally have 14 days to withdraw from a distance contract. Because credits are digital content supplied immediately, you expressly request immediate supply and acknowledge that the right of withdrawal ends once the credits have been granted, to the extent permitted by applicable law. This does not affect your statutory rights for faulty or undelivered digital content.

Chargebacks

Please contact us before opening a chargeback. A chargeback for credits that were already granted and used may result in the account balance being adjusted to reflect the disputed amount and access being suspended until the dispute is resolved.

How to contact us

Email the support address shown on the order confirmation for your purchase, and include your order number, the approximate purchase time, and the payment provider. We aim to reply within five business days.